IT Equipment Management Specialist

Pay: $23.00  - $25.00   

Location: Liverpool, NY

Summary:

The IT Equipment Management Specialist plays an important role at American Food & Vending by maintaining the availability of Information Technology equipment. This Specialist will inventory, receive, order and evaluate computer, POS, network, and peripheral equipment. The IT Equipment Management Specialist will also contribute to the department’s reputation for customer service by doing other tasks as required, including, but not limited to, taking incoming calls, creating the appropriate ticket, and connecting the request to the right support technician in a professional manner that leaves the customers feeling well-heard and well taken care of.

The IT environment is fast-paced and requires flexibility and tenacity to deal with ever-changing priorities. This position requires sound troubleshooting and problem-solving skills, good customer service skills and a sense of the importance of supporting our customers well. Also required is the ability to communicate information of a technical nature in a clear manner to non-technical users. This position requires a willingness to independently follow existing policies and procedures and to demonstrate initiative where appropriate.

Responsibilities:

• Receive and input all new hardware into the IT Service Management System.
• Receive, evaluate, and clean all hardware returned from the field.
• Ship and deploy all outgoing hardware.
• Administer the inventory of all IT assets such as laptops, desktops, printers etc. and maintain the asset management database in Service Now .
• Maintain the Product Catalog and create Purchase Orders to maintain proper inventory levels in Service Now.
• Weekly inventory of front and back stock and work on Par levels with department managers.
• Follow Standard Operating Procedures (SOPs) for all processes.
• Record tickets and dispatch calls incoming on the technical support line.
• Build and maintain a strong network of relationships with vendors and internal employees.
• Communicate with vendors for repairs and track the repair of our assets.
• Closely track the return of all outstanding equipment from both closing sites and deactivated employees.

Qualifications:

• Associate degree, preferably with 2+ years of relevant experience.
• Proficiency in Microsoft products.
• Ability to keep work environment organized.
• Ability to communicate instructions clearly and concisely over the phone.
• Ability to lift 50 pounds.
• Ability to climb a ladder not higher than 6 feet.
• Ability to maintain and validate IT asset inventory accurately and efficiently on a weekly basis.
• Exceptional attention to detail.
• Motivated self-starter with the ability to work with minimal supervision.
• Must have strong verbal and written communications skills.

Education:

• Required, High School
• Preferred, Associates degree or higher

About Us:

American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States.

As a family-owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and employee more than 2,000 employees.

American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence.

We are a company of culinary enthusiasts. Our award-winning chefs are always exploring innovative, creative, and on-trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab-and-go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification.

We are committed to enhancing the guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.

American Food & Vending Offers:

• Weekly pay
• 401K with company match
• Delicious employee meal and beverage during your shift
• Employee Referral Bonus Program
• Employee Assistance Program
• Some positions may include flexible hours and shifts
• Eligible employees offered Medical, Prescription, Dental, and Vision Plans
• Uniforms and Safety Shoes provided
• Learning and advancement opportunities

American Food & Vending is an Equal Opportunity Employer.

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