Liverpool, New York
Summary:
The Support Specialist will be the first level support for end-users of our POS system. This position will field phone calls, handle or expedite support tickets submitted on the Support Portal and configure and maintain PCs, POS Systems and peripherals. The Support Specialist will need a blend of customer empathy, computer and networking knowledge, sense of urgency and tenacity to accomplish the goals of this position. The Support Specialist will need to be able to develop good working relationships with end-users in the Corporate Office and with users in the field via phone and email.
Responsibilities:
- Troubleshoot common computer, software and peripheral problems working independently as well as with IT team members
- Escalate complex problems to appropriate IT staff members as necessary
- Configure and ship PC’s, printers, POS systems, and peripherals for deployment to Corporate Offices and client locations
- Respond to end-user problems and questions in a timely, concerned and professional manner
- Document issues and resolutions on the Support Portal as necessary
- Install and configure supported applications
- Develop end user and IT training materials and documentation as requested
Qualifications:
- Associate’s degree in computer information systems or 2 years' experience
- Prior POS experience highly desired
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to work as part of a team
- Exceptional problem-solving abilities
About Us:
American Food & Vending is one of the largest privately held dining and refreshment service partners in the United States. We infuse innovative solutions with unrivaled service and cutting-edge technology to enhance the guest experience and exceed expectations.
Headquartered in Syracuse, NY, we are a family-owned boutique company that has provided exceptional vending and refreshment solutions for over 80 years nationwide, managing operations in Missouri, Texas, Arizona, New York, Pennsylvania, Indiana, and Tennessee.
As a nationally recognized company, we serve a variety of industries, including healthcare, automotive, higher education, and cultural institutions, offering a broad range of full-service vending and refreshment solutions, such as advanced micro markets, coffee services, pantry services, water filtration, and purification.
We are committed to offering diverse meal options consisting of fresh and nutritious snacks, beverages, and meals, all backed by trained technicians and refreshment services associates who ensure round-the-clock support and maintenance services to fit our guests' preferences and lifestyles.
American Food & Vending Offers:
- Weekly pay
- 401K with company match
- Employee Referral Bonus Program
- Employee Assistance Program
- Eligible employees offered Medical, Prescription, Dental, and Vision Plans
American Food & Vending is an Equal Opportunity Employer.
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